Church Findable part 3 - Follow up

The critical piece that is often missing behind follow up (if it does exist at all) is the heart behind it. Or at least making the heart behind it communicable. As people created in God's image we desire to be known. So following up after someone visits is important to let them know that they are not just a number a church is using to bolster its confidence... and I believe that people can sense when that is the case. People can also sense when follow up is obligatory. Thus the heart behind it should be to communicate intimate felt value to that visitor. We should, as others also created by an intimate God, be deeply concerned and caring for all others and that should be felt in any follow up.

So as church leaders we should make sure to cast adequate vision for follow up before we invest the time to design a follow up process.

As church lookers, this is not a closed-handed issue, but it will give you insight into a church's heart so be sensitive to the heart behind the follow up call or email.

One more note on this and that is the welcome factor of a body. Follow up begins the moment a new visitor walks in the door, but be careful to keep things balanced. Some may want to share their life story with you while others may not want to be bothered at all if this is their first foray or last ditch effort with God and church. Either way we should feel noticed and welcomed in that notice when we visit a church. I have found that a good guideline is to at least remember someone's name the following week or later on that day. It shows them that value them enough to remember who they are.

Also as church leaders we should be careful who we put in the roles that will be doing the majority of the follow up. While the responsibility lies with all of us, there are some of us very gifted at a balanced and welcoming persona and others of us that are... well... un-gifted at that. Work hard to help people discover their gifts but never force people into a need-role that may be completely contradictory to their giftings. Doing this means designing a process by which believers that know what their gifts are can take quality time to walk along side of those who may not know yet and help them awaken to their gifts. I am continually surprised at how many supposed "mature Christians" either have no idea what their gifts are or are working head-long in ministries contradictory to what they are... which most others around them can easily see.

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